Terms and Conditions

1. Pure & Well

a) “Pure & Well” is the trademark or registered trademark of Pure & Well Limited and/or our affiliates in the U.K. and in other countries.

b) The material on the Web Site is copyright to Pure & Well Limited. You may view, print and download the contents of the Website for personal use, but not for any commercial purposes or re-publication.

2. Contacting Us

a) If you have any queries about our products or about the terms and conditions please email us at [email protected] or fill out our contact form.

3. Website Content

a) We have taken every care in the preparation of the content of this Website, in particular to ensure that all product information has been accurately portrayed. We will try to resolve any errors on the Website as soon as we are reasonably able to. However, we make no representation and give no warranty of any kind in respect of the information.

b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in any of the materials on this Website or in respect of any error or omission. Pure & Well shall not be liable for economic or financial loss or damage whatsoever and howsoever arising.

c) We reserve the right at any time to:

  • Withdraw or add products to our range;
  • Revise Prices;
  • Amend these terms and conditions.

d) We shall not be responsible for the performance of any obligations which are outside of our reasonable control, including but not limited to, strikes, lock outs, failures of third party systems or networks, acts of god, deliberate sabotage or malicious damage to equipment or data, or for damages to or destruction to premises or equipment.

4. Description of Products

a) The description and specification of products in the Website is approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b) We may correct any error appearing in the Website without incurring liability.

5. Ordering Products

By placing an order through our Website, you warrant that:

  1. You are legally capable of entering into binding contracts; and
  2. You are at least 18 years old.

You may order products from the Website by submitting a completed order form through the checkout process.

After placing your order via our Website, we will confirm acceptance of your order by e-mail to the address you have given and the sending of this email (whether or not it is received) makes the contract between us.

6. Price and Payment

a) The price of the products will be the price quoted on our Website and in any promotional material, at the time we accept your order. The price will include any applicable Value Added Tax, but not the cost of delivery.

b) In addition to the price you will have to pay our delivery charges as quoted on the Website at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

c) Prices of products are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order acknowledgement.

d) Payment is made by credit card or PayPal at the time we accept your order (the payment methods we accept are listed on the Website at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.

Although every care is taken in the quality of content on the Website, there may occasionally be an error and items may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

7. Delivery of Products

a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us.

b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

8. Cancelling Orders

a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number and give reason for cancellation.

b) If you cancel your order after we have dispatched your products, then you must return the products to us at the address provided to you. The products should be returned in reasonable condition and at your own expense. We recommend the use of a Recorded Delivery Service.

c) You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.

9. General

a) The products advertised on the Website are intended for sale to persons dealing as consumers and are not for re-sale.

b) The Contracts (rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

c) Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.

10. Intellectual Property

a) The drawings, designs, copyright and intellectual property in the Goods shall belong to the Company unless expressly agrees in writing to the contrary.

11. Use of Our Website and Our Relationship with You

a) These terms and conditions shall be governed under English law. By accepting these terms and conditions we each agree to submit to the exclusive jurisdiction of the English Courts for the determination of disputes.